Quality

SOMA Flow Components is using the tools of ACE (Achieving Competitive Excellence) which is the operating system of UTC. The management of SOMA is proud that this was learned during their time at United Technologies Corporation. The main tools are:

• 5 S – a clean and organized work area
• Standardized work process in all parts of the company
• Collection and statistic analyses of escapes of all kind
• Analyses of escapes by using structured processes – 5 why method
• Continuous improvement of solutions and control
• Using mistake prove tools in order to prevent mistake
• Customer satisfaction surveys to improve the quality in everything we do
• Analyses of one time delivery performance

This all will provide a + 1 customer service